Quick and simple claim process

An insurance claim is a formal request to your insurance provider for reimbursement against losses covered under your insurance policy.Insurance is a financial agreement between you and your insurer. You have to pay a fixed premium. And in exchange, the insurance provider offers financial cover for losses based on the policy terms.When the event covered under your policy occurs, a claim must be filed. The purpose is to notify the insurer that the event for which you have opted for an insurance has occurred and the insurer should pay the claim amount.

An insurance claim can be categorised into various types.

• Health insurance claims: A health insurance claim is raised to cover the costs of medical expenses. Customer has an option to avail cashless facility at our empanelled hospitals for any treatment/procedure. This request is sent by the hospital or doctor, and the insured does not have to do anything. (Applicable product like ICICI Pru Health Saver & Hospital Care I & Hospital Care II). If the customer does not avail cashless facility or is hospitalized in a non-network hospital, then the customer approaches the insurance company for reimbursement of medical expenses incurred for his treatment/procedures.
•  Life insurance claims: A life insurance claim is raised by the nominee in the unfortunate event of the policyholder's demise. It may require the beneficiary to submit documents like a copy of the death certificate, FIR, PAN, and other documents along with a claim form. Once the insurance company has verified all information, a payout is made to the beneficiary's account.
• Group life insurance claims: A group life insurance plan is used by an employer to offer life insurance benefits for their employees. In the unfortunate event of the demise of an employee, the plan's nominee can file a claim and get the sum assured.

An insurance claim acts as a safety net against financial losses. Unforeseen expenses like medical emergencies, accidents, and life’s uncertainties can cause immense economic distress. Insurance claims can provide relief in such unfortunate events.

The funds can cover medical bills, act as income replacements, and help your family meet their living costs. If you have financial dependents, claim payouts can serve as a lifeline if your family loses the support of your income.

Claim can be reported through any of our below mentioned touchpoints:

• Visit the claims section of our website for online claim intimation
• Call us at our 24 x 7 ClaimCare number – 1800 2660
• E-mail us at claimsupport@icicipiciprulife.com
• WhatsApp 'Claim' to 9920667766 and get an option to register the claim
• SMS 'ICLAIM Policy No' to 56767
• Visit your nearest ICICI Prudential Life Insurance branch.

However, your claim will only be considered for registeration upon submission of dully filled claim intimation form along with other requisite documents. Once all the requisite documents are received, the claim will be classified as intimated and the Turnaround time (TAT) for claim decisioning as mandated by the Insurance Regulation and Development Authority of India under Policyholders’ Interests (PPHI) Regulations 2024 will be calculated.